Refunds and Returns Policy
Effective Date: [02/22/2025]
1. Overview
This Refunds and Returns Policy (“Policy”) applies to all purchases of No Cap: The Game (“Product”) made through our website (“Site”). By purchasing our Product, you agree to the terms outlined in this Policy. We reserve the right to amend these terms at any time without prior notice.
2. Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the original purchase date.
- Condition: The Product must be returned in its original, unused condition and in the original packaging. Evidence of damage or excessive use may render the Product ineligible for a refund.
- Documentation: Proof of purchase (e.g., order confirmation or receipt) is required to process any return.
3. Refund Process
- Inspection: Once we receive your returned Product, we will inspect it to ensure it meets the above eligibility criteria.
- Approval: You will be notified via email regarding the approval or rejection of your refund request.
- Processing: If approved, your refund will be processed within 10 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Shipping and handling fees are non-refundable, except when the return is a result of an error on our part or if the Product is defective.
4. Non-Refundable Items
- Final Sale Items: Any Product marked as “final sale” is not eligible for return or refund.
- Customized or Digital Products: Items that have been personalized or are delivered in digital form cannot be refunded.
5. Defective or Damaged Products
- If you receive a defective or damaged Product, please contact us immediately at [[email protected]] with your order number, a description of the issue, and photographic evidence of the defect or damage.
- Upon verification, we will either issue a replacement or provide a full refund, including any applicable shipping charges.
6. Return Process
- Initiation: To initiate a return, please email our Customer Support at [[email protected]] with your order details and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number along with detailed instructions for returning the Product.
- Return Shipping: Unless the return is due to a defective or incorrect item, you are responsible for all return shipping costs.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a Product, you must first return the original Product for a refund and then place a new order for the desired item.
8. Dispute Resolution and Governing Law
- This Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of [Your State/Country].
- Any legal action or proceeding arising under this Policy shall be brought exclusively in the appropriate courts located in [Your Jurisdiction].
9. Modifications to This Policy
- We reserve the right to modify or update this Policy at any time.
- Any changes will be effective immediately upon posting the revised Policy on our Site.
- It is your responsibility to review this Policy periodically for any updates.
10. Contact Information
For questions or concerns regarding this Refunds and Returns Policy, please contact us at:
- Email: [ [email protected]]
