Refunds and Returns Policy
Effective Date: [02/22/2025]
1. Overview
This Refunds and Returns Policy (“Policy”) applies to all purchases of No Cap: The Game (“No Cap) made through our website (“https://nocapthegame.com/“). By purchasing our Product, you agree to the terms outlined in this Policy. We reserve the right to amend these terms at any time without prior notice.
2. Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the original purchase date.
- Condition: The Product must be returned in its original, unused condition and in the original packaging. Evidence of damage or excessive use may render the Product ineligible for a refund.
- Documentation: Proof of purchase (e.g., order confirmation or receipt) is required to process any return.
3. Refund Process
- Inspection: Once we receive your returned Product, we will inspect it to ensure it meets the above eligibility criteria.
- Approval: You will be notified via email regarding the approval or rejection of your refund request.
- Processing: If approved, your refund will be processed within 10 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Shipping and handling fees are non-refundable, except when the return is a result of an error on our part or if the Product is defective.
4. Non-Refundable Items
- Final Sale Items: Any Product marked as “final sale” is not eligible for return or refund.
- Customized or Digital Products: Items that have been personalized or are delivered in digital form cannot be refunded.
5. Defective or Damaged Products
- If you receive a defective or damaged Product, please contact us immediately at [[email protected]] with your order number, a description of the issue, and photographic evidence of the defect or damage.
- Upon verification, we will either issue a replacement or provide a full refund, including any applicable shipping charges.
6. Return Process
- Initiation: To initiate a return, please email our Customer Support at [[email protected]] with your order details and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number along with detailed instructions for returning the Product.
- Return Shipping: Unless the return is due to a defective or incorrect item, you are responsible for all return shipping costs.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a Product, you must first return the original Product for a refund and then place a new order for the desired item.
8. Dispute Resolution and Governing Law
- This Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of Philadelphia.
- Any legal action or proceeding arising under this Policy shall be brought exclusively in the appropriate courts located in Philadelphia.
9. Modifications to This Policy
- We reserve the right to modify or update this Policy at any time.
- Any changes will be effective immediately upon posting the revised Policy on our Site.
- It is your responsibility to review this Policy periodically for any updates.
10. Contact Information
For questions or concerns regarding this Refunds and Returns Policy, please contact us at:
- Email: [ [email protected]]
